The origins of Quality Engineering are attributed to the work of Genichi Taguchi, stemming from his response to product failures he experienced while working for Nippon Telegraph and Telephone Public Corporation (NTT)[1]. This happened at a time when Japan was rebuilding its economy by improving quality. In 1950, Taguchi began working at NTT’s Telephone Laboratory[2]. …
Category Archives: Dr Genichi Taguchi
Learning from CrowdStrike with Taguchi
The recent CrowdStrike incident is estimated to have “affected 8.5 million Windows devices” [1] and may have been “the worst cyber event in history” [1] How should we understand its impact on quality? Genichi Taguchi’s definition of quality helps us understand how the CrowdStrike incident affected quality. He wrote that “quality is the loss a …
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