How have approaches to quality changed over the past 20 years?

We can all learn a great deal from people who have influenced our industry. BCS SIGiST recently hosted a discussion with Mary and Tom Poppendieck about “How have approaches to quality changed over the past 20 years?”. Mary Poppendieck wrote books with her husband Tom about Lean Software Development based on her experience of applying …

Four insights from “a reference book for all who all who are involved with quality”

Joseph Juran wrote in the 5th Edition that Juran’s Quality Handbook ”is a reference book for all who are involved with quality of products, services, and processes”. I find it a useful book to refer to if I am thinking about a problem. There are eight editions of the Juran’s Quality Control Handbook. They are …

A quality costs scorecard

Juran’s Quality Control Handbook is a reference book for people who “are involved with” quality. The 4th Edition of the handbook includes an article by Frank M. Gryna about Quality Costs. Gryna says that as companies began to extend the concept of identifying costs to quality they found that costs relating to quality were much …

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