How can we communicate what agile testers do?

A tester’s job is to test, well that is what our job title says, however, we add value in a number of ways to features that we work on.  We need to be able to communicate how we add value. Some time ago we had some new managers where I was working and I wanted …

Don’t ask “Why did the tester miss that bug?”

“Why did the tester miss that bug?” is a question I have heard at many places but it is the wrong question. W. Edwards Deming’s philosophy shows that if something has gone wrong we need to look at the process and not blame the individual. A tester can be working in a system that the …

I have changed my mind about…Test Plans and Test Documentation

When I started as a tester I learned that test documentation, such as test plans, needed to gain approval from the Director and could be regarded as a project deliverable. I have learned that this is not helpful and that test documentation should support testing and the development. I remember that, before testing started, we …

What job should you hire a tester to do?

Jobs Theory gives us a way of understanding clients by asking what job did they “hire” a product or service for. An example of Jobs Theory is given in “Competing Against Luck”: by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan. The example they give explains why people “hired” milk shakes. Research …

One cycle to inspire them all

I have worked in lean or agile teams for a number of years and developing my knowledge of lean and agile has helped me. The Deming Cycle is something I have found helpful to understand because it is a part of agile and lean and it is also about continuous improvement of quality. Engineering teams …

Improving quality creates a chain reaction

W. Edwards Deming wrote that improving quality results in a chain reaction “lower costs, better competitive position, happier people…and more jobs”. Deming worked in Japan after World War Two where he helped rebuild the Japanese economy. He received honours from the Emperor of Japan and the President of the USA. His work underpins agile, lean …

Three short stories about the Definition of Done

What does it mean when a card is put into the Done column? Done can mean that the coding  is completed, it can also include that the code has been reviewed, that it includes unit tests and many other things. Teams sometimes create a “Definition of Done” to state exactly what “done” means and this …

The Quality Trilogy helps discussions with your team

We want to create quality features, products and services. Using a framework to think through how to achieve this is helpful as the framework ensures that vital points are covered. Testers can provide value by understanding these frameworks and using them to shape their own thinking in order to be able to prompt and/or lead …

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