How have approaches to quality changed over the past 20 years?

We can all learn a great deal from people who have influenced our industry. BCS SIGiST recently hosted a discussion with Mary and Tom Poppendieck about “How have approaches to quality changed over the past 20 years?”. Mary Poppendieck wrote books with her husband Tom about Lean Software Development based on her experience of applying …

Don’t ask “Why did the tester miss that bug?”

“Why did the tester miss that bug?” is a question I have heard at many places but it is the wrong question. W. Edwards Deming’s philosophy shows that if something has gone wrong we need to look at the process and not blame the individual. A tester can be working in a system that the …

Four insights from “a reference book for all who all who are involved with quality”

Joseph Juran wrote in the 5th Edition that Juran’s Quality Handbook ”is a reference book for all who are involved with quality of products, services, and processes”. I find it a useful book to refer to if I am thinking about a problem. There are eight editions of the Juran’s Quality Control Handbook. They are …

What job should you hire a tester to do?

Jobs Theory gives us a way of understanding clients by asking what job did they “hire” a product or service for. An example of Jobs Theory is given in “Competing Against Luck”: by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan. The example they give explains why people “hired” milk shakes. Research …

One cycle to inspire them all

I have worked in lean or agile teams for a number of years and developing my knowledge of lean and agile has helped me. The Deming Cycle is something I have found helpful to understand because it is a part of agile and lean and it is also about continuous improvement of quality. Engineering teams …

Improving quality creates a chain reaction

W. Edwards Deming wrote that improving quality results in a chain reaction “lower costs, better competitive position, happier people…and more jobs”. Deming worked in Japan after World War Two where he helped rebuild the Japanese economy. He received honours from the Emperor of Japan and the President of the USA. His work underpins agile, lean …

What testing does your team do that is Lean?

We want to find bugs as early as possible so that the cost of fixing them is as little as possible. The earlier a bug is found the cheaper it is to fix. If a bug is found and fixed in a specification before any code is written then it costs very little to fix. …

Three short stories about the Definition of Done

What does it mean when a card is put into the Done column? Done can mean that the coding  is completed, it can also include that the code has been reviewed, that it includes unit tests and many other things. Teams sometimes create a “Definition of Done” to state exactly what “done” means and this …

Testing Stories: Test Lead in an agile transformation

I am looking forward to speaking about my story in the ebook Testing Stories at the BCS SIGiST webinar on the 12th October because I want to show how Test Lead’s have an important role to play in making agile transformations successful. I will be speaking with three of the other testers who contributed stories …

Team Activities to Better Understand Your Customers and Team

We all need to understand our customers and the teams we are members of. Customers need to be understood as they keep the business alive. The team(s) we are members of need to be understood so that we can work with them to improve quality. The best tool that I have found to understand customers …

Create your website with WordPress.com
Get started