As testers, we know the way we communicate matters. We can learn from how David Marquet used language to improve his submarine’s performance. Marquet was a submarine captain in the US Navy, and now advises businesses. When he was put in charge of the nuclear-powered submarine USS Santa Fe, it was the “laughing stock of …
Tag Archives: communication
Should we add new features or improve the usability and discoverability of existing features?
Some years ago, there was a disagreement within the company where I was working. The Test Manager and Customer Support Manager wanted to focus on learning about customers’ problems and solving them by improving the discoverability and usability of features. In contrast, the Product Owner wanted to engage customers by creating new features. I was …
To copy a testing process “is to invite disaster”
Sometimes, we hear about a company that creates high-quality software. The company has great testing and quality processes, so we think about copying their ideas to improve our process. “If anyone were to study such a company without theory, i.e. without knowing what questions to ask,” they “would be tempted to copy the company”[1]. The …
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A review of ”The Checklist Manifesto How to Get Things Right” by Atul Gawande
As testers, we often use checklists, such as a Definition of Done, so I was drawn to this book when it was suggested at the Profound Deming Bookclub. Atul Gawande tells the story of how he was asked by the World Health Organisation(WHO) to develop a global programme to reduce avoidable deaths and harm from …
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