Mike Harris' Testing and Quality Blog
How a company responds to a complaint about quality needs careful consideration. A model that we can use to explore this issue is Dr Deming’s Red Beads Experiment. We can extend the Red Beads Experiment to include a complaint from customers. I explored the Red Beads Experiment in a previous blog post The blog post …
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I want to improve my understanding of systems thinking as this will help my testing. My friend John Holmstrom recommended the work of Peter Senge and so I have just read “The Fifth Discipline” by Peter Senge. The book contains many useful insights about system thinking, learning and leadership. Some of the points about systems …
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