Collaborative customer-focused systems thinking – a review of Sys-Tao: Western Logic – Eastern Flow by Bob Browne

In this book, Bob Browne recounts how he drew on ideas from both the East and the West, including the philosophies of W. Edwards Deming and Eli Goldratt, to make the Great Plains Coca-Cola Bottling Company a success. In 1980, Bob Browne, with the help of a few others, acquired the Great Plains Coca-Cola Bottling …

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