What can we learn from comparing Deming’s 14 Points for Management and Crosby’s 14-Point Quality Improvement Plan? Which will help us more to improve quality? W. Edwards Deming first presented his 14 Points at a conference in 1978 in Tokyo[1] and published his 14 Points for Management in 1982[2]. Philip B. Crosby published his 14-point …
Category Archives: Philip B. Crosby
Quality is Free
Quality is Free is the name of a book by Philip B. Crosby in which he argues that quality is free and lays out a Zero Defects program to improve quality. Crosby’s ideas, along with Deming, Juran, and others, influenced the Quality Movement. Crosby says that there is a cost of quality. The cost of …
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