Mike Harris' Testing and Quality Blog
We need psychologically safe workplaces. Testers, and all other members of development teams, need to feel safe enough to be able to ask questions and express opinions about the project we are working on. The need for psychological safety is not a new issue. W. Edwards Deming saw it as an important issue. Drive out …
Continue reading “Drive out fear to improve psychological safety”
We all know that speaking up and getting your point over at a meeting is important. However, I am sure that we have all taken part in meetings when everyone is so keen to speak that we do not listen to one another. It is not only important to speak, it is also important to …
Continue reading “Developing your listening skills is really useful”
What can we learn from comparing Deming’s 14 Points for Management and Crosby’s 14-Point Quality Improvement Plan? Which will help us more to improve quality? W. Edwards Deming first presented his 14 Points at a conference in 1978 in Tokyo[1] and published his 14 Points for Management in 1982[2]. Philip B. Crosby published his 14-point …
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