The origins of Quality Engineering are attributed to the work of Genichi Taguchi, stemming from his response to product failures he experienced while working for Nippon Telegraph and Telephone Public Corporation (NTT)[1]. This happened at a time when Japan was rebuilding its economy by improving quality. In 1950, Taguchi began working at NTT’s Telephone Laboratory[2]. …
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Quality comes first – A review of “Deming’s Road to Continual Improvement” by William W. Scherkenbach
William Sherkenbach was Corporate Director of Total Quality Planning and Statistical Methods at Ford Motors and Group Director Process Improvement at General Motors. He wrote that “both of these great companies are better because their journey included Dr. W. Edwards Deming”[1]. In this book, Sherkenbach explains “how to operationalize the Deming philosophy in business, government …
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