Quality is Free is the name of a book by Philip B. Crosby in which he argues that quality is free and lays out a Zero Defects program to improve quality. Crosby’s ideas, along with Deming, Juran, and others, influenced the Quality Movement. Crosby says that there is a cost of quality. The cost of …
Author Archives: Mike Harris
How do you decide when to stop testing?
There is always more testing that can be done on a feature but there are reducing returns on testing a feature over time. At some point you need to stop testing, and the question as to when to stop is sometimes a difficult call. Also, sometimes there is more than one feature to be tested. …
The Quality Trilogy helps discussions with your team
We want to create quality features, products and services. Using a framework to think through how to achieve this is helpful as the framework ensures that vital points are covered. Testers can provide value by understanding these frameworks and using them to shape their own thinking in order to be able to prompt and/or lead …
Continue reading “The Quality Trilogy helps discussions with your team”
Testing Stories: Test Lead in an agile transformation
I am looking forward to speaking about my story in the ebook Testing Stories at the BCS SIGiST webinar on the 12th October because I want to show how Test Lead’s have an important role to play in making agile transformations successful. I will be speaking with three of the other testers who contributed stories …
Continue reading “Testing Stories: Test Lead in an agile transformation”
Team Activities to Better Understand Your Customers and Team
We all need to understand our customers and the teams we are members of. Customers need to be understood as they keep the business alive. The team(s) we are members of need to be understood so that we can work with them to improve quality. The best tool that I have found to understand customers …
Continue reading “Team Activities to Better Understand Your Customers and Team”
Introducing me
Hi, I have been working as a testing professional for twenty years and have been a member of a test team, a Test Lead and a lone tester. I have started this blog to share what I have learned and am learning about testing and quality. I have automated tests with Playwright and carried out …
TestAndAnalysis 