Are metrics always helpful? an example of a success and a failure

Engineering teams often keep metrics on their work, but are these metrics always helpful?.  Metrics could be something that the manager or director has asked for or metrics something that the team has created to help the team. I have found that creating metrics on quality is something testers often do. Creating useful metrics is …

A quality costs scorecard

Juran’s Quality Control Handbook is a reference book for people who “are involved with” quality. The 4th Edition of the handbook includes an article by Frank M. Gryna about Quality Costs. Gryna says that as companies began to extend the concept of identifying costs to quality they found that costs relating to quality were much …

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