William Sherkenbach was Corporate Director of Total Quality Planning and Statistical Methods at Ford Motors and Group Director Process Improvement at General Motors. He wrote that “both of these great companies are better because their journey included Dr. W. Edwards Deming”[1]. In this book, Sherkenbach explains “how to operationalize the Deming philosophy in business, government …
Tag Archives: education
Testers should not be defensive – A review of “Teaching Smart People How to Learn” by Chris Argyris
Testers often make suggestions about preventing bugs and sometimes find that these suggestions are rejected. Defensive reasoning can be a cause of their suggestions being rejected. Chris Argyris explains how defensive reasoning can prevent a company from learning and then explains how a company can overcome its defensiveness. I discovered Chris Argyris’s work through the …
What training did you get when you became a Test Manager?
From conversations I have had with friends in the UK and the US, I have found that it is a common experience for people not to receive management training when they first become test managers. I received training as a manager and have learned that I was fortunate to do so. A test manager or …
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Two ways of learning that benefit testing
Testers are learning all the time. I have been reading John Dues’ new book Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools with the Profound Deming Book Club and have gained insights into different ways of learning. “Moving from planning to doing is deductive learning and moving from …
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